In an increasingly digital world, customers expect simple, transparent, and efficient ways to do business. With Outokumpu Connect, Outokumpu combines eSales and eServices on a single platform — enabling customers to manage their stainless steel transactions digitally and seamlessly.
Outokumpu Connect – Combining eSales and eServices on one platform
“Our vision for Outokumpu Connect is straightforward,"
says Dennis Pieper, Head of Digital Sales at Outokumpu Europe.
“We aim to provide our customers with a platform that allows them to manage their daily business with Outokumpu easily and digitally.”
Outokumpu serves a wide range of industries – from automotive, consumer goods, and construction to metalworking and distribution.
Since the go-live of Outokumpu Connect in January 2023, all European flat stainless steel service centers, as well as the mills in Krefeld, Dillenburg, and Avesta, have been integrated. Our mills in Tornio (Finland) and Terneuzen (Netherlands) will follow in 2026.
Key Features and Benefits
Outokumpu Connect provides customers with 24/7 access to:
- Stock availabilities across all European CSC locations
- Real-time prices and lead-time information
- Spot ordering for sheets, coils or slit strips, including cutting and slitting options
- Contract management (call-off, stock overview)
- Documents, such as invoices, delivery notes and certificates
- Order, delivery & invoice status information
The spot functionality allows customers to place orders with any service center — even those you not purchased from before. This creates new supply opportunities and improves service flexibility.
Beyond Transactions – Enhancing Customer Service
Outokumpu Connect also enhances customer service beyond order placement. Customers can track the status of their orders, deliveries and invoices — not only for online orders but also for those orders placed offline.
“Our goal is to provide value throughout the entire customer journey,”
says Simon Hoffmann, Head of E-Commerce.
“We want every customer, regardless of their digital maturity, to benefit from our platform.”
Most invoices and delivery notes are already available digitally. The integration of certificates will be completed shortly.
Multilingual, sustainable and future-oriented
Outokumpu Connect is available in five languages – English, German, French, Italian and Polish.
As the global leader in sustainable stainless steel, Outokumpu integrates sustainability into its digital ecosystem, each product listing includes its carbon footprint. Besides that, also the Circle Green low-emission products are available for purchase directly through the platform.
Experience Outokumpu Connect
Since its launch, Outokumpu Connect has seen a steady rise in active users and online orders. In the most recent customer satisfaction survey, users rated their experience 4.3 out of 5, well above industry benchmarks.
“These results make us proud and motivate us to keep improving,” adds Simon Hoffmann. “We are committed to expanding Outokumpu Connect as an essential part of our customer experience.”
You can explore the platform and request registration at connect.outokumpu.com.
We look forward to welcoming you online and supporting your business with Outokumpu.